TSA Cares is for travelers requiring special accommodations or concerned about the security screening process at the airport may ask a TSA officer or supervisor for a passenger support specialist who can provide on-the-spot assistance. Members of the Wounded Warrior Program may also participate in this program.
How this program works, you’ll call the TSA Cares hotline at least 72 hours before your flight. During this phone call, you’ll relay your flight information for arrival and departure as well as what needs will need to be considered during security screening. Please know that this is not a skip screening this simply provides help to get through security with less stress. To ensure your security and safety, all travelers are required to undergo screening at the checkpoint. You or your traveling companion may consult the TSA officer about the best way to relieve any concerns during the screening process. You may provide the officer with the TSA notification card or other medical documentation to describe your condition. You can obtain the notification card from the TSA website.