My Premise: The per person cost of managing a group booking must be lower than the per person cost of managing an individual booking. Too many travel agencies can barely process one group at a time. Why? They keep practicing inefficient, ineffective service strategies.
Stuart’s focus is AFTER THE SALE — after the people have booked into the group.
Stuart’s top 10 smarter procedures WILL produce better results AND perhaps you can handle more than one group at a time in the future!
Pay close attention. Take notes. Take your group business from good to great!
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