You Had Me At Good-Bye
| Duration 00:08:04 | Posted in by Mike Marchev


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First impressions are very important. It is the last impression we make however, that sticks in the mind of our audience. Don’t get lazy and let your guard down until you are out of sight and it is time to move on. Also, as a bonus reminder in this episode, Mike will remind you of the Three-Part Ritz Carlton Credo that is responsible for their unquestioned leadership in the customer service category.

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Mike Marchev


Mike Marchev chose to take a circuitous route through the first 71-years of his life. His experiences, successes, failures and unwavering sense of humor qualify him as a guy worth listening to. Perhaps of more importance, he is a practicing practitioner you can actually learn something from.…

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